After suffering a heart attack and cheating death one month into the job, unconventional CEO Oscar Munoz led United to become America’s best airline. That was the gist of the headline Business Insider reporter Benjamin Zhang penned just two months ago when describing Munoz after his success turning around the fortunes of the airline. On March 16, Munoz collected PRWeek’s coveted U.S. Communicator of the Year award for his ability to build consensus. Within 48 hours of the fateful video showing the forceful removal of Doctor David Dao from United Express Flight 3411, PRWeek publishers virtually snatched back their choice. As if everything the man had accomplished the prior two […]
